İş haqqında məlumat:
Reports to Marketing & Commercial DirectorWe are looking for a CRM & Loyalty Manager to oversee the day-to-day management of the loyalty and cashback program across our restaurant portfolio.This role is focused on program operations, customer engagement, performance analytics and coordination with restaurant teams. Key responsibilities:Manage the day-to-day operations of the cashback and loyalty programCoordinate earning and redemption mechanics in collaboration with the vendorLaunch and monitor promotional campaigns and coupon offersManage customer segmentation for CRM activitiesPlan and coordinate retention and reactivation campaignsCoordinate push notifications and other customer communicationsMonitor key loyalty KPIs and program performancePrepare weekly and monthly management reportsConduct first-line screening of suspicious transactions and escalate potential cases to Finance or Security for further reviewCoordinate program implementation across restaurant locationsSupport training for restaurant managers and operational teamsDevelop and maintain operational guidelines and proceduresGather business requirements and communicate them to the vendorPrioritize and track bug fixes and improvement requests in collaboration with the vendor
Tələblər:
2+ years of experience in CRM, Loyalty, Marketing Analytics or Product Management Advanced proficiency in Excel or Google Sheets; experience with reporting dashboards (Power BI or Tableau is a must) Experience working with operational teams and technology vendors Experience in the restaurant, retail or hospitality industry is an advantageWorking Schedule:Standard five-day work week (40 hours) with a flexible start time Periodic on-site presence at restaurant locations during peak operating hours
Maaş: Ə/h razılaşma ilə
Son müraciət: 04/10/2026
