Job Description:
Consistently offer professional, friendly and engaging service
Deliver service excellence, from check in to check out and everywhere in between
Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
Handle reservation modifications, cancellations, and special requests with a customer-centric approach
Process payments and maintain accurate financial records
Provide passionate, knowledgeable and friendly service to external and internal guests at all times
Answer all telephone calls in a professional manner according to brand standard
Reconcile cashier floats at the completion of each shift.
Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program
Greet all guests as they enter and exit the hotel while ensuring service standards are followed
Engage in conversation with first time visitors, showing them the lobby and offering directions as required
Assist guests regarding hotel facilities and promotions in an informative and helpful way
Receive each guest call in a professional and friendly manner.
Maintain effective communication with all related department to ensure smooth service delivery.
Handle every query in a polite and courteous manner and exceed guest expectations.
Ensure guests are greeted by name upon calling as per ACCOR Standards.
Maintain an up to date knowledge of the hotel and local services.
Maintain an awareness of guest profile through the Opera guest profile system.
Complete management's long distance call vouchers and record them on the traffic sheet.
Maintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard.
Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
Take messages for guests and management as per the required standard
Ensure all external and internal calls are answered as laid out in the procedure and ensure efficient connection with the correct person.
To follow department policies, procedures and service standards
To follow all safety policies
Other duties as assigned
Qualifications:
Exceptional communication skills both written, verbal and non-verbal.
Prior use of Opera Cloud & TARS Database or similar PMS is preferred.
Strong communication skills and pride in personal presentation
A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay
Availability to work a seven day rotating roster including mornings, afternoons and overnight shifts (as requested)
Flexibility to work various shifts, including weekends and holidays
High school diploma or equivalent; higher education in hospitality management is a plus
Attention to detail and strong organizational skills
Professional appearance and positive attitude
Interested candidates are kindly requested to send their CVs to the email address provided under the Apply button, indicating the relevant vacancy title in the subject line.
Son müraciət tarixi: 10.10.2026
