21
CRM & Loyalty Manager
CRM & Loyalty Manager
По договорённости
Проверено1 нед. назад
Дата
Просмотры21
Номер№5322906
Описание
About the role:
We are looking for a CRM & Loyalty Manager to oversee the day-to-day management of the loyalty and cashback program across our restaurant portfolio.
This role is focused on program operations, customer engagement, performance analytics and coordination with restaurant teams.
Key responsibilities:
Manage the day-to-day operations of the cashback and loyalty program
Coordinate earning and redemption mechanics in collaboration with the vendor
Launch and monitor promotional campaigns and coupon offers
Manage customer segmentation for CRM activities
Plan and coordinate retention and reactivation campaigns
Coordinate push notifications and other customer communications
Monitor key loyalty KPIs and program performance
Prepare weekly and monthly management reports
Conduct first-line screening of suspicious transactions and escalate potential cases to Finance or Security for further review
Coordinate program implementation across restaurant locations
Support training for restaurant managers and operational teams
Develop and maintain operational guidelines and procedures
Gather business requirements and communicate them to the vendor
Prioritize and track bug fixes and improvement requests in collaboration with the vendor
Requirements:
2+ years of experience in CRM, Loyalty, Marketing Analytics or Product Management
Advanced proficiency in Excel or Google Sheets; experience with reporting dashboards (Power BI or Tableau is a must)
Experience working with operational teams and technology vendors
Experience in the restaurant, retail or hospitality industry is an advantage
Working Schedule:
Standard five-day work week (40 hours) with a flexible start time
Periodic on-site presence at restaurant locations during peak operating hours
Please note that this position is open to Azerbaijani citizens only.
Please indicate the position title in the subject line of your application email.
Only shortlisted candidates will be contacted and invited to the next stages of the recruitment process.
Interested candidates can send their CV to the e-mail address in the Apply for job button.
Son müraciət tarixi: 29.11.2026
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