24
Guest Service Agent
Negotiable
Guest Service Agent
VerifiedToday
Date
Views24
Number№5846921
Description
Department: Front Office
Employer: Baku Boulevard Hotel Company LLC
Address: Baku, Azerbaijan, Khagani Rustamov street 4 C
Key Functions
Organize, confirm and process guest check-ins/ check-outs and adapt for any changes;
Secure payment, verifying and adjusting billing as needed;
Provide guests with room and hotel information, directions, amenities and local interests;
Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff;
Complete cashier and closing reports, counting the bank at the end of each shift securely;
Accept and record wake-up calls, delivering to the right department;
Communicate any emergency, lost item or theft to proper security staff and/or authorities;
Keep contingency lists in case of emergency and communicate any necessary messages;
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities;
Act in accordance with policies and procedures when working with front of house equipment and property management systems;
Follow company brand standards.
Job Requirements
Previous customer experience and the ability to work effectively under pressure;
Previous experience in cash handling;
Proficiency in Azerbaijani, English any additional language is preferable;
Must be proficient with computers;
Positive attitude and good communication skills;
Commitment to delivering a high level of customer service;
Willing to take initiative and work with little direction;
Ability to work as part of a team;
Must be able to work flexible hours, including early mornings, late evenings, weekends, and holidays.
Interested Candidates, please send your CV with subject “Guest Service Agent” to the e-mail address in the Apply for job button. Only shortlisted candidates will be invited to the further stages of the recruitment process.
Son müraciət tarixi: 30.11.2026
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