A contact form instead of a phone line: the new "Contact" page, topics and the "My listing was taken without consent" request
Prayk received a lot of calls, and most were questions whose answers were already on the site. A call does not join a queue, is not logged, and gets lost. So in September we removed the phone number from the site and built the Contact page instead, where every request is recorded.
1. How the page is built
Where: "Contact" in the footer and menu → /contact.
How it works: three cards come first — most answers are already there: Frequently asked questions (posting, moderation, payment, account), the Forum (questions about listings and experience) and "Report a listing" (report a fake or rule-breaking listing with the "Report" button on its page — that is the fastest route). If you did not find the answer, the form is below.
2. The form
Pick a topic: Account and sign-in · Listing and moderation · Payment and balance · Suggestion and feedback · Partnership and advertising · Other · My listing was taken without consent. Enter your name, at least a phone or an email, and your message — if it is about a listing, add the link. The reply comes to the channel you gave. Every request gets a number and joins the queue; nothing is lost.
3. "My listing was taken without consent"
Prayk automatically collects some listings from open classifieds sites (why and how). If you do not want that, choose this topic and enter the phone number shown in the listings. After a check, all listings with that number taken from other sites are switched off and are not collected again. Because ownership of the number is not verified in the form, this is not automatic — every request is reviewed.
There is an alternative: "Keep the listings but manage them yourself?" — claim them by phone number: the listings move to your account, you edit and delete them, and you get the "From owner" badge and the messages. For many sellers this is better than switching off.
4. "Suggestion and feedback" → forum
When you pick this topic a hint appears: you can also share your opinion on the forum — other users read it there and join the discussion. The link leads straight to the new-topic form in "General discussion". A suggestion sent through the form is read too — on the forum it is simply visible to everyone.
Why this way
A written request has three advantages: the topic goes to the right person from the start, a history remains, and the user sees a ready answer first. The phone has not left Prayk — on listing pages it still works for contacting the seller as before; it left only the support channel.